The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
If you have received an order confirmation email from CASECESS, your order has been placed successfully.
You may also log in to your CASECESS account using the email address associated with your order and view your order history to check the status of your most recent purchase.
If you completed payment but did not receive an order confirmation email, please check your spam or junk folder. If the confirmation email is still not found, contact our customer support team with your payment details so we can assist you in verifying your order status.
If you placed an order as a guest without creating or logging into an account, you should have received an order confirmation email from CASECESS containing your order number. Please check your inbox, as well as your spam or junk folder.
If you no longer have access to the confirmation email, you can locate your order by creating or activating an account using the same email address you used during checkout. Once your account is set up, log in and view your order history to find your order details.
Alternatively, you may visit the Help Center and use the Track Your Order feature to look up your order information.
If you are still unable to locate your order number, please contact our customer support team with your name, email address, and any payment details so we can assist you further.
If you have not received your order confirmation email, please first check your spam or junk folder, as automated emails may occasionally be filtered by email providers.
If you still cannot locate the confirmation email, please ensure that the email address entered at checkout was correct. You may also try searching your inbox using keywords such as “CASECESS” or your order date.
If the confirmation email is still not found, please contact our customer support team with your name, email address used at checkout, and any payment details available. We will be happy to assist you in verifying your order status.
Shipping timelines for CASECESS orders depend on the product type and destination, as most of our products are handcrafted and require individual preparation before shipment.
The estimated delivery timeframe displayed at checkout reflects the total time, including both order preparation and shipping transit. To view an approximate delivery timeframe and shipping cost, please select your destination country during checkout.
Please note that delivery times may vary depending on product availability, destination country, and local postal services.
You can track your CASECESS order by signing in to your account using the email address associated with your purchase. Once logged in, you can view your order history and check the current status of your order.
Alternatively, you may visit the Help Center on the CASECESS website and use the Track Your Order feature to look up your order information.
After your order has been shipped, tracking details will be provided. Please note that in some cases, carrier tracking information may take 2–4 business days to become available after dispatch.
Multi-Layer Full-Edge ProtectionDesigned with a reinforced multi-layer structure to help protect all edges and corners during everyday use.
Up to 10 ft Drop Protection*Engineered to help absorb impact from accidental drops under normal daily conditions.
Lightweight Design (Under 50g)Crafted to provide protection without unnecessary bulk, keeping your device comfortable to carry and use.
Scratch-Resistant, Self-Recovering SurfaceFinished with a scratch-resistant coating designed to minimize the appearance of minor surface marks over time.
*Drop protection performance may vary depending on usage conditions and handling.
CASECESS clear and iridescent phone cases are designed to resist yellowing and maintain their appearance over time.
Our clear cases use carefully selected materials and surface treatments to help slow down the natural yellowing process caused by daily use and environmental exposure.
For iridescent cases, the multi-layer finish and light-reflective coating are designed not only to create a shifting, color-changing effect, but also to help reduce the visibility of discoloration over time. The iridescent surface naturally diffuses light, making gradual changes less noticeable during everyday use.
Please note that all transparent or translucent materials may experience some degree of color change over extended periods due to factors such as UV exposure, heat, friction, and general wear. This is a natural characteristic of these materials and may vary depending on individual usage conditions.
The main difference between clear and iridescent cases lies in their visual finish and light interaction, while both offer reliable everyday protection.
Clear cases are designed to showcase the original look of your device. They offer a clean, minimalist appearance and are ideal for users who prefer a transparent, understated style.
Iridescent cases feature a multi-layer, light-reflective finish that creates a subtle color-shifting effect depending on lighting and viewing angles. This layered design not only adds visual depth, but also helps reduce the visibility of minor wear over time.
Both clear and iridescent cases are crafted using durable materials and are designed to provide everyday protection while maintaining a lightweight feel.
CASECESS case prices vary depending on the case style, design, and device model.
To view the exact price, please select your preferred product and choose your device model on the product page. The price displayed reflects the specific configuration you select.
From time to time, CASECESS may offer promotions or special offers. Any applicable discounts will be clearly shown on the website at the time of purchase.
CASECESS cases are designed for customers who value thoughtful design, craftsmanship, and everyday protection.
Most CASECESS products are handcrafted or individually prepared, with attention given to materials, fit, and finishing details. Each case is designed to provide reliable protection for daily use while maintaining a lightweight feel and a distinctive aesthetic.
Whether a CASECESS case is the right choice depends on your personal needs and preferences—such as design style, protection expectations, and how you use your device day to day. While no phone case can guarantee protection in every situation, CASECESS cases are made to enhance durability and help protect against everyday wear and minor impacts.
Pricing and promotions may vary, and any current offers will be clearly displayed on our website.
Phone cases do not necessarily cause devices to overheat. While any case may slightly limit heat dissipation, overheating is more commonly influenced by device usage and environmental factors rather than the case itself.
To help reduce the risk of overheating, we recommend:
Avoiding prolonged use of resource-intensive applications
Limiting exposure to direct sunlight or high temperatures
Allowing your device to cool down during extended use
CASECESS cases are designed with everyday usability in mind, balancing protection and comfort without unnecessary bulk. Actual device temperature may vary depending on usage habits and external conditions.
CASECESS cases are made using a combination of carefully selected materials, primarily TPU (Thermoplastic Polyurethane) and PC (Polycarbonate).
TPU is used for its flexibility and shock-absorbing properties, helping to cushion everyday impacts, while PC provides structure, durability, and shape retention. The combination of these materials allows CASECESS cases to balance protection, lightweight design, and comfort in daily use.
Material composition may vary slightly depending on the specific case style or design.
Yes. All CASECESS phone cases are designed to support MagSafe and wireless charging.
Our cases are engineered to be compatible with MagSafe accessories and wireless charging systems, allowing you to charge your device without removing the case. The case structure and materials are optimized to maintain reliable magnetic alignment and charging performance during everyday use.
Wireless charging performance may vary slightly depending on the charger and usage conditions, but all CASECESS cases are intended to work seamlessly with MagSafe and wireless charging.
The weight of CASECESS phone cases may vary slightly depending on the case style and materials used. However, all CASECESS cases are designed with lightweight construction in mind.
Most CASECESS phone cases weigh under 50 grams, ensuring a comfortable, slim feel while still providing reliable everyday protection.
The thickness of CASECESS phone cases may vary slightly depending on the case style and materials used.
All CASECESS cases are designed to maintain a slim and lightweight profile while providing reliable everyday protection. Thickness is carefully balanced to avoid unnecessary bulk and to preserve the natural feel of your device.
For specific thickness details, please refer to the product description on the individual product page.
At CASECESS, we aim to provide high-quality, thoughtfully crafted products along with a smooth shopping experience. If there is an issue with the item you have received, we will do our best to assist you.
If you wish to return an item, please contact our customer support team within 30 days of receiving your order, based on the delivery date shown in the tracking record. Please include the reason for return in your message. Returns must be approved by CASECESS before being sent back. Returns made without prior communication will not be accepted.
If the return request is related to a defective product or an incorrect item sent, please attach clear photos and a brief explanation in your initial message so we can review the case efficiently.
Approved returns will be refunded to the original payment method used for the purchase. Refund processing usually takes 1–3 business days after the returned item has been received and inspected. Please note that additional processing time may be required by your payment provider before the funds appear in your account.
Handcrafted & customized productsMost CASECESS products are handcrafted or made to order. Customized or personalized items are not eligible for return or refund, unless the item has a manufacturing defect or was incorrectly fulfilled by CASECESS.
Shipping feesOriginal shipping fees are non-refundable.Return shipping costs are the responsibility of the customer unless the return is due to a confirmed CASECESS error (defective or incorrect item).
Product conditionReturned items must be unused, in original condition, and returned with all original packaging.
Out-of-stock or discontinued itemsIf a returned product is no longer available, CASECESS reserves the right to offer a replacement of similar value or issue a refund at its discretion.
CASECESS reserves the right to make the final decision on all return and refund requests.
Refunds are issued based on the items returned and the original order details.
Please note that original shipping fees are non-refundable. If your order included promotional discounts that required a minimum purchase amount, the discount may no longer apply once one or more items are returned. In such cases, the refunded amount will be adjusted accordingly, and any remaining items will be charged at their original price.
For promotions applied to second or additional items, partial returns will result in the removal of the promotional discount, and the non-returned item(s) will be recalculated at full price.
Most CASECESS products are handcrafted or customized. Returns of customized items for reasons other than a confirmed CASECESS error (such as a manufacturing defect or incorrect item sent) may be subject to a processing fee, which will be deducted from the refund amount after any necessary adjustments.
All approved refunds will be issued to the original payment method used at checkout.If payment was made via credit card, debit card, or bank transfer, please note that additional processing time may be required by your payment provider before the refunded amount appears in your account.
Yes. CASECESS offers exchanges as an alternative to refunds for eligible orders.
If you would like to request an exchange, please contact our customer support team within 30 days of receiving your order, based on the delivery date shown in the tracking record. Please include the reason for the exchange in your message.
If you wish to change the design, please provide the product name or URL of the new item. If you would like to change the device model, case type, or color, please include the relevant details so we can assist you accordingly.
All exchanges must be approved by CASECESS prior to return. Returns sent without prior communication will not be accepted.
One-time exchange onlyEach order is eligible for one exchange only.
Handcrafted & customized productsMost CASECESS products are handcrafted or made to order. Exchanges for customized or personalized items are only accepted in cases of a confirmed CASECESS error (such as a manufacturing defect or incorrect item sent).
Price differencesIf there is a price difference between the original item and the replacement item, the difference will be charged or refunded accordingly before the exchange is processed.
Product conditionItems requested for exchange must be unused, in original condition, and returned with all original packaging.
Excluded itemsProducts marked as final sale, non-returnable, or excluded from return or exchange are not eligible for exchange.
CASECESS reserves the right to make the final determination on all exchange requests.
CASECESS does not automatically provide return labels.
Customers are responsible for all costs associated with returning items unless the return is due to a confirmed CASECESS error (such as a defective product or an incorrect item sent). Returned packages remain the responsibility of the customer until they are successfully received by our team.
We strongly recommend using a registered and traceable shipping service when returning items to ensure the package can be tracked and delivered safely.
In certain cases, and at CASECESS’s discretion, a return label may be provided for approved exchange requests. Availability of return labels will be communicated by our customer support team during the return or exchange approval process.
If you have not received your order within the estimated delivery timeframe, please follow the steps below:
Check your tracking informationUse the tracking link provided in your shipping confirmation email, or visit the Help Center and use the Track Your Order feature to review the latest delivery status.
Allow additional time if tracking shows the package is in transitInternational standard shipping may experience delays due to customs processing, local postal operations, holidays, or other factors beyond our control.
Contact CASECESS support if the package appears delayed or lostIf tracking shows no movement for an extended period, or the package is marked as delivered but you have not received it, please contact our customer support team with your order number so we can assist you in investigating the issue.
CASECESS will work with the carrier to review the situation and determine the appropriate next steps. Please note that delivery confirmation provided by the carrier is considered proof of delivery.
If you receive an item that appears to be defective, damaged, or incorrect, please contact CASECESS customer support as soon as possible after delivery.
When reaching out, please include:
Your order number
Clear photos showing the defect or issue
A brief description of the problem
Once we receive your request, our team will review the information and determine the appropriate next steps. If the issue is confirmed to be a manufacturing defect or a fulfillment error caused by CASECESS, we will assist with a replacement, exchange, or other suitable resolution.
Please note that all claims are subject to review, and items must be reported within the applicable return or exchange period.
CASECESS ships all orders worldwide using a single standard shipping method. All deliveries are handled through the local postal service of the destination country.
To ensure successful delivery, customers are required to provide a complete and accurate shipping address where the package can be received during normal business hours. A signature may be required upon delivery as part of the standard shipping process.
Most CASECESS products are handcrafted and individually prepared, which means additional time may be required before shipment. Orders are generally prepared and dispatched within 1–2 business days after order confirmation.
In order to ensure that every product meets our quality standards, extra time may occasionally be needed for careful crafting, inspection, and finishing. This is especially common during periods of high demand. While this may result in slight delays, it allows us to deliver products that meet the level of quality we expect.
Although we do our best to maintain accurate inventory, there may be rare situations where an item becomes temporarily unavailable after an order is placed. Should this occur, our customer support team will contact you as soon as possible with further details.
If a longer estimated delivery timeframe is displayed at checkout, it typically indicates that certain products are currently being prepared or restocked.
If you have any questions regarding order preparation or dispatch timing, please contact our customer support team for assistance.
Yes. CASECESS ships to customers worldwide.
The estimated delivery time shown at checkout reflects the total timeframe, which includes both order preparation and shipping transit.
Once an order has been dispatched, standard shipping delivery times may vary depending on the destination country and local postal services. In general, the shipping transit time alone may take approximately:
7–12 business days for most regions
14–20 business days for destinations with longer international transit routes
Please note that these timeframes are estimates only and may be affected by factors such as customs processing, local postal operations, holidays, or unforeseen delays.
You can check your order status by signing in to your CASECESS account using the email address associated with your order. Once logged in, navigate to your order history to view the current status of your purchase.
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